The channels
Live chat
The fastest route, open at any hour, and the right one for anything touching money.
Messaging apps
The platform is reachable on the messengers people in Bangladesh already use, which suits questions that are not urgent.
For anything needing an attachment — a document, a screenshot of a transfer confirmation.
The account pages
Transaction history, bet history and bonus progress answer most questions without asking anybody.
The rules panels
Every game carries its own rules and paytable behind an information button.
This guide
The section pages here explain how each part of the platform is built.
What to have ready before you write
Support answers a specific question far faster than a general one. For anything about a payment, have the amount, the time, the wallet used and the transaction reference from your wallet app. That single message usually ends the conversation.
For a bet or a game round, the account's history pages carry a reference for every entry. Quoting it removes the searching.
And for anything about a bonus, check the progress indicator in the account first. Most 'my bonus is not working' questions turn out to be a game weighting rule or a maximum stake, both of which are visible there.
The questions that come up most
Tap a question to open the answer.
I deposited and the balance has not moved.
Give it a few minutes, then check that the amount sent matches the amount entered and that the wallet is in your own name. If both are right, live chat with the transaction reference resolves it quickly.
My withdrawal is still pending.
First withdrawals wait on account verification, which is a one-time step. The account shows the current status of the request.
I forgot my password.
The login screen has a reset flow that runs through the phone number on the account.
A game closed mid-round.
Rounds are settled server-side, so a disconnection does not lose a confirmed bet. Reopening the game shows the settled result.
Contact support
Live chat is on the platform, at any hour.